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Frequently Asked Questions

Welcome to Easy2name's frequently asked questions! Here you'll find answers to the most common questions about our company, ordering process and service. Whether you want to know how to place your order, learn more about the different types of labels we offer, or have questions about delivery and shipping options, we've listed everything to make it as easy as possible for you. Is your question not listed? Then feel free to contact our friendly customer service team, we'll be happy to help!

Questions about the labels

On the Labels the letters are made smaller the more there are ie Tom King will have a larger size lettering than Charles Gregor Macgregor. On the Transfers we don't recommend more than about 20 letters as they can be hard to see clearly once ironed on if too small.

The stickers stay stuck very well in shoes but we recommend you use the Shoe Label Covers over the top of them to protect the lettering. Or you can order our personalized shoe labels.

The covers are just what they say they are. They are designed to go over the top of our stick on labels in shoes, to protect the name from wearing away with feet rubbing on them so much. Alternatively, you can order our personalized shoe labels.

Questions about delivery

Original Stick on Labels, Shoe Label Covers, Easytags and all other products should be despatched within 24 hours on working days when the order is placed before 12PM.

If you haven’t had the e-mail confirmation, then the order wouldn’t have fully completed and come through to us. The most common cause is being timed out of the final payment page. It could also be due to a typo in the email address. Please check whether it’s written correctly.

Questions about discount codes

If you have also selected a fundraising group, your discount code won’t be accepted, as we can only give away one concession.

Please also check whether you may have made a spelling mistake, whether the promotion has already expired, or whether the conditions have not been met.

Questions about fundraising

Many nurseries and schools have raised funds simply by distributing the order forms. We send the orders direct to the customer and the group receives 20% commission.